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Title: First Step in Europe Theme: Reception issues for Customers’ Care and Logistic Transport students. Direct and indirect actors: - 5 training institutions or placement companies, - 30 young people preparing vocational high school diplomas in Customers’ Care and Logistic Transport (level IV, from 17 to 20 years old), - The EFP staffs who will go on training period abroad, - Teachers / Student ...

Poor soft skills are linked to a range of labour market problems: high staff turnover/difficulty recruiting (particularly in the young); lack of ability to compete; inability to cope with change; reasons for staff dismissal & problems in school to work transition. Several European employer surveys endorse the following soft skills as essential but often missing: team working, communication, proble ...