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BIg Speech data analytics for cONtact centres (BISON)

Start date: Jan 1, 2015, End date: Dec 31, 2017,

... ogy and Telefónica I+D are experts in speech data mining - from R&D, data processing to developing products placed on the market. Telefónica Móviles is an expert in business outcome mining and MyForce is a skilled Contact Center hardware and software integrator. CC data involve a number of legal issues, therefore, the University of Bologna (with significant experience in regulatory and legal aspec ...
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