Training and Educators Academy for Contact Centres (TEACC)
The project delivered 2 training courses to over 200 people across the partner countries. The courses were specifically designed for personnel employed in call and contact centres in a training or coaching role. The courses were each 4-days held a month apart with home study in the form of assignments that upon successful completion lead to a university issued certification. A resource guide was produced by each partner as a reference source after completing the course.
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Coordinator
- http://www.uclan.ac.uk
- CallNorthWest, UCLan, Media Factory, PR1 2HE, Preston01772 894323 (United Kingdom)
Details
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Education and training\Life long learning (2007-2013)\LEONARDO DA VINCI\Multilateral projects on Innovation
- Project on ERASMUS Platform
4 Partners Participants
- Mushroom Lane Sheffield S10 2TN Sheffield (United Kingdom)
- Faculty of Economics and Management Laisves al.55 -44309 Kaunas Lithuania Kaunas (Lithuania)
- 99 G.S Rakovski Fl.9 Office 4 Sofia 1000 Sofia (Bulgaria)
- Nonnenstr. 42 Leipzig 04229 Leipzig (Germany)