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RESPONS: Responsible Skills Alliance for Sustainable Management of Small Hotels and Restaurants
Start date: Nov 1, 2013,

RESPONS project aims at developing the new professional profile of the managers/owners of a small hotel and restaurant possessing innovative management skills and able to manage its business in a sustainable, keeping its local identity and socially responsible way. It is provoked by the necessity to face the main trends in the sector: 1) the increased demand of the tourist to the quality, attractiveness and variety of the tourist services; 3) the important role of ICT in hotels in regards of search, planning and realization of the travels; 4) finding the right balance between the autonomous development of the destinations, the protection of their environment and the development of a competitive economic activity; 4) delivery of safe and high-quality service.The main project products and outputs are the following:- Elaboration of HORECA Skills Analyses based on national surveys among target SMEs in 7 EU countries outlining the factors and trends in HORECA industry with the purpose of defining the needed skills, competences and qualification requirements and upgrading the specific skills and competences for the occupation- Creation of EQFs of managers of small hotels and restaurants and joint curriculum for non-formal learning;- RESPONS Info-formative Toolkit for green, socially responsible and safe management of HORECA SMEs, facilitating the work-based learning;- Carrying out national specialized seminars training about 250 EU managers of small hotels/restaurants and European conference for stakeholders in tourism in 7 countries.The project products will impact directly the employers and HR Managers of HORECA industry, VET providers, social partners and EU Labour market by providing tools to compare the qualification levels of the national qualifications systems and promoting the validation of non-formal and informal learning in the knowledge-based society. The indirect impact consists in a better touristic service and higher satisfaction of the end users.
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