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International Service Technician

The International Service Technician (IST) project addresses the lack of specialised training courses for technicians who undertake international assignments & need to be equipped with new skills to provide global customers with a high quality after sales service. MAN diesel in Germany have taken the first step in designing an in-house course for their technicians. Using this as a starting point, the project aims to produce a training course that will be generic in character and be designed using a systematic procedure for transferring competences & qualifications developed by 3S in Austria. This new IST training course will use a learning outcomes methodology & aim to demonstrate how ECVET can be implemented. Working closely with companies & colleges in Norway, Italy and The Netherlands, a skills audit will be carried out to generate a matrix of competences for an IST,a job profile, learning outcomes & finally a training course that includes a period of work experience in an international company. An IST teacher training course will also be developed. The IST project will be coordinated by ROC Midden Nederland, a vocational college with extensive experience in managing international projects and placements. Informed by MAN's learning materials & experience and employing the approach recommended by 3S in producing a competence profile, the colleges will work with companies in their locality to pilot & test the training course. The Italian college will develop a teacher training course to enhance the effectiveness of delivery to students in college or employees in the workplace. The IST partnership will also have the benefit of advice and guidance on quality management & monitoring & evaluation from a UK consultant. All the core partners have European project experience and infrastructures & resources to provide strong support to trainees. The IST project will produce learning materials for a new training course for technicians to undertake international assignments with greater confidence, understanding & skill & a teacher training course that will prepare teachers & trainers to deliver the course. The learning materials for the course will be put online & made freely available. The project aims to set up a network of colleges delivering the IST course & to encourage training providers in general to engage with the ECVET approach. In addition to equipping students & employees with new skills to match those demanded by the labour market & providing teachers & trainers with a new approach to course design, the IST project will give learners the opportunity of work experience abroad, bring education & industry closer together &, for providers, enhance the attractiveness of their provision.
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