Improving Social Services (Improving Social Ser..)
Improving Social Services
Start date: Apr 28, 2011,
End date: Apr 27, 2013
To contribute to social development of St Petersburg, Imatra and Lappeenranta regions through improving access to on-line social services for Finnish and Russian citizens by developing and testing new customer friendly Web-based approach. Specific objectives: Revealing main factors affecting the access to social services and formal procedures provided for Finnish people in Russia and for Russians in Finland. Developing and field testing the customer friendly Web-based tool which will simplify access to information about governmental social services for IT-incompetent foreigners and provide information on recommended behaviour in unfamiliar situations abroad. Enhancing capacity and cooperation of Russian and Finnish local and regional authorities of the program region by developing recommendations on improvement of social services both for foreigners and own citizens. Familiarizing of Russian authorities with best practices and technologies of Finnish municipalities in providing social services, sharing expertise of Lappeenranta University of Technology in organizing e-communities. Promoting education co-operation in the sphere of social and computer sciences via intensification of joint Russian-Finnish students interdisciplinary research cooperation in St.Petersburg and South-East Finland. Achievements: The main objective of the project was to contribute social development of St.Petersburg (Russia) and Imatra and Lappeenranta (Finland) regions through improving access to on-line social services for Finnish and Russian citizens by developing and testing new customer friendly web-based approach. During the implementation main factors affecting the access to such services were also analysed. Local and regional authorities from the both country were communicated for best practices and technologies providing social services for foreigners and own citizens. Significant participations on project actions were contributed by the IT experts, researchers and students. As the concrete results the project delivered inclusive research of social services for foreigners in Finland and Russia and identification of problems faced by the frequent individual travellers between these two countries. Project reports and publications may be studied at http://sites.google.com/site/improvingsocialservices/home. The online community platform serving the cross border tourists, students, businessmen etc. has been developed and launched at www.crossbordertravel.ru. Service is intergated with social media tools such as Facebook, Twitter and VKontakte and it is maintained by local ownership to ensure the sustainability. According to the project results a university training course of 'e-service modeling, development and use' supported with two additional cources were introduced to the university curriculum.
Get Access to the 1st Network for European Cooperation