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ICT Professionals in Touch: New non-routine skills via mobile game-based learning

The ICT jobs in Europe are unfilled now and there is a decline in competitiveness. The number of digital jobs is growing – by 3% each year during the crisis – but the number of new skilled ICT workers is shrinking. In 2020 almost three quarters of jobs will be in services, especially in BUSINESS SERVICES. ICT professionals have to develop skills in marketing or management; service workers have to develop customer orientation skills (non-routine tasks) ICT SMEs’ business professionals demand different traits such as problem solving, self-management and communication where they have not appropriate time to improve themselves in non-routine skills and SMEs can’t spend too much money for the company training courses. m-Learning serves to decrease costs, while increasing the learning quality and institutional development. The project aims to create an innovative approach to enable ICT SMEs’ business professionals to develop their important “non-routine” skills with m-Learning. The three essential project objectives are; (1)to define the key skills needed of the ICT SMEs’ business professionals in TR and in other EU countries, (2) to increase the cooperative learning among Turkish SMEs and between Turkish SMEs and the other European SMEs in the ICT industry and (3) to promote and disseminate the innovative approaches and tools of mobile learning within Turkish SMEs and the other European SMEs.The project is composed of 2 ICT SMEs (ENOCTA and REFILE), 1 ICT NGO (TBV), 1 University (OKAN), 2 Adult Education Providers (TREBAG and CFL), 1 industry-academia PPP Body (SI), 7 partners in total.The main outcomes of the project are; questionnaire and the indicators for the requirement analysis for ICT SMEs, survey to ICT SMEs’ business professionals in each country, crucial Top 10 European skills for competitiveness, crucial top 10 European skills for competitiveness, crucial 20 situational learning cases of ICT SMEs, 20 m-Learning interactive serious games, 50 European ICT SMEs’ business professionals in the e-HOW Community, pilot implementation to 25 ICT SMEs’ business professionals in TR, 4 learning labs and a final conference. Partners will reveal foreground knowledge on innovative learning methods too. Business Professionals working in ICT SMEs will upgrade their non-routine transversal skills and will be put in contact with other employees in the field for sharing experiences and best practices. ICT SME will be motivated to transform their own workplaces into learn conductive environments, and to promote Informal and Individual learning taking place, thus increasing their competitive value. Trainers will be able to effectively empower transversal key competencies via the intensive use of m-Learning, to create open mobile didactical environments, and to promote change within individual ICT SME client environments. ICT NGOs will be provided with relevant knowledge and material to integrate changes in their own educational offers.

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