In the aim of allowing students from BTS AG PME-PMI and BTS NRC at Lycée Thomas Corneille to carry out their internship abroad, we have obtained the ERASMUS+ charter. We have thus allowed for 4 students to go to Brighton (UK) for their internship (3 AG PME-PMI + 1 NRC). B.T.S. Assistant de Gestion PME-PM Two-year degree to become a Personal Assistant for SMBs Specifications We have students aged 18 to 25, who either have a vocational diploma or have graduated from high school (baccalauréat général ou technologique — equivalent of A-levels). They are currently training for a two-year degree to become personal assistants for small and medium size businesses. The students we are sending abroad for their internships have finished their first year of training. Some of our students have already acquired work experience during previous internships in France, others have not. The English level of our students is B1/B2 according to the Common European Framework of Reference for Languages. Field of activities The personal assistant carries out his/her assignments in close collaboration with the head or managing partners of small and medium size businesses. He or she is a direct collaborator; his or her mission is to participate in the operational management of the firm in the field of administration, accounting, sales and human resources. Types of firms The internship period is of 2 months, from date to date (8 to 9 consecutive weeks). The internship is carried out in firms counting 5 to 150 employees covering all the fields of activities where the head is the owner of the firm, and is both financially and legally independent. Internship period From Monday June 1st, 2015 to Saturday August 1st, 2015 Required IT environment Software: Spreadsheet, Word processor, RDBMS, ERP, Internet browser, emails. Within the framework of the internship, students must carry out 5 tasks from the following list of possible tasks, which must be in relation with clientele, and suppliers: 1- Prospecting organisation and client prospecting 2- Preparation of sales proposals 3- Preparation of sales contracts 4- Follow up of sales and deliveries. 5- Billing and follow-up of payments and customer reminders 6- Updating and improving the customer information system 7- Greeting, giving information and advice 8- Processing and following-up of claims 9- Overseeing purchase requests 10- Researching and comparing suppliers 11- Updating and improving the supplier information system 12- Preparation of contract negotiations 13- Taking orders and following up on them 14- Controlling purchases and payments 15- Making sure control procedures regarding deliveries have been respected. Making sure suppliers have been paid on time. 16- Students will have to communicate with customers face to face and/or by telephone. B.T.S. Négociation Relation Client Two-year degree in Negotiating and Client Relations I- B.T.S. NRC – Field of activity The B.T.S. NRC student is a future salesman/manager able to manage client relations entirely, from prospecting to the development of customer loyalty, thus contributing to a profitable growth of the turnover in the interests of sustainable development. II- Professional context 2.1 Types of businesses The student can intern in firms of all sizes and fields of activity, which sell goods and/or services to individual or professional customers (users, prescribers, and retailers). What’s more, the firm must have an active implication towards its target. Are included: banking and insurance agencies. Are excluded: Mass distribution, specialized stores. 2.2 Internship The internship will be carried out during 8 consecutive weeks in the same firm, from October 19th to December 19th, 2015. 2.3 Student’s role in the firm The B.T.S. NRC student is an integral part of the sales organisation; he/she will be integrated into the sales team. III- The commercial project The student will set up a commercial project within the framework of his/her internship. A project is defined as follows: • an identified need for the firm in a delimited environment, • a goal, an objective to be reached stemming from an analysis of opportunities, • a coherent set of implemented actions taking into account previously identified constraints. For instance, the main aim of the project can be: • to develop a customer portfolio for the firm (development of a target and/or geographical area), • to promote a new product, • to carry out actions linked to customer loyalty or clientele management… It should translate into the carrying out of trade missions such as: • creating or updating data bases, • mailing, e-mailing, • phoning • playing a part in, or observing, trade negotiations or managerial talks, • prospecting, • participation in salons or exhibitions… Benefits and impact: Students carried out their missions successfully, have made great progress in English and have also gained self-confidence.