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Empowering the Service Economy with SLA-aware Infrastructures (SLA@SOI)
Start date: Jun 1, 2008, End date: Jul 31, 2011 PROJECT  FINISHED 

Description SLA@SOI is researching the systematic management of service-oriented infrastructures on the basis of formally specified service level agreements (SLAs).  SLA@SOI is researching the systematic management of service-oriented economy likely to replace the whole product-oriented economy in short time. These service-oriented infrastructures are based on formally specified service level agreements (SLAs). SLA is the formalisation of a negotiated agreement between two parties. It is a written contract between customers and providers that fixes the parties' expectations concerning the quality of the services defined by the availability, performance or other attributes of them. SLA@SOI: a major evolution Milestone  The project is a major milestone for further evolution of a service-oriented economy and the conveyance of IT-supported service provisioning which is currently of major relevance in all industries and domains. IT-based services can be flexibly traded as economic goods, i.e. under well-defined and dependable conditions and with clearly associated costs. This will allow for dynamic value networks that can be realised flexibly and thus, drive innovation and competitiveness. SLA@SOI will provide three major benefits as regards the provisioning of services:* Predictability and dependability* Transparent SLA management* In-depth guidance for industrial stakeholders* Open reference case which allows for stakeholders to return, revalidate and modify SLA experiments. * Automation Business Benefits: All the main stakeholders in a service-oriented economy will benefit from the project results:* Software providers* Service providers* Service aggregators* Service customers  Main innovative features of the project: * An automated e-contracting framework* Systematic grounding of SLAs from the business level down to the infrastructure* Exploitation of virtualisation technologies at infrastructure level for SLA enforcement* Advanced engineering methodologies for creation of predictable and manageable services.

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