Creation of partner First Contact Centers in Ukrai.. (HUSKROUA/1001/144)
Creation of partner First Contact Centers in Ukraine and their mutual cooperation
Start date: Aug 31, 2012,
End date: Aug 30, 2014
Overall objective(s): To increase economic independence of the inhabitants of the cross-border region of Slovakia and Ukraine. Main activities Activity 1 Preparation of material resources (Hardware) for creation of First Contakt Centres in Ukraine. Activity 2 Preparation of specialists and implementation of work methods (Software) in the creation of First Contact Centers in Ukraine. Activity 3 Forming of a stable Cross-border cooperation within the Slovakian and Ukrainian FCC network. Activity 4 Project Management. Expected Results: Activity 1: a) number of open officies CPK- 2; b) number of workshop - 2. Activity 2: a) number of study workshop - 3; b) number of training conference - 1; c) number of new adopted employee´s - 4. Activity 3: a) number of business forum - 3; b) num. of visitors on WEB - 500 (Ua + Sk); c) number of expertise – 12. Activity 4: a) number of SME consulted - not less 50 (Ua+Sk).
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