From 2003 to 2006, a European Leonardo “network” project known as DROA (Network Development for Active Guidance) has been conducted by the “4 Motors for Europe” (Baden Wurttemberg, Catalonia, Lombardy and Rhône-Alpes). Conducted on an experimental basis in seven local territories of the four European regions, the many actions carried out and the resulting recommendations spotlighted the need to raise the quality of guidance.This is why the “4 Motors for Europe” decided to continue the process and submitted a new project proposal for the transfer of innovations, known as AQOR (Amélioration de la Qualité en Orientation - Improving the Quality of Guidance), to pursue this objective (November 2007 to October 2009). New partners interested in capitalising on the results joined the project (the Veneto Region, the WUP of Krakow, the Cité des Métiers of the PACA region and Université Bretagne Sud in France).These indicators were applied and tested by the members of the working groups in order to check their pertinence. They now make it possible for any organisation wishing to implement a quality improvement process to benchmark their practices, structure and services to users. From there, the organisation can begin planning for any corrective actions necessary to achieve its goals for better quality : a self-assessment.