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Information technologies are regarded as key drivers of innovation in SMEs. However, many SMEs, particularly in the production sector, still have difficulties in utilizing these new technologies efficiently in order to foster process and product innovation. This is partly due to the fact that many SMEs dont use IT Service Management and waste many (financial and personal) resources in running basi ...

The main problem of the INSEMOT SME project had been the lack of information and available further training in the field of data protection and Information Security (IS). This is a major problem for SMEs – and especially Micro-Enterprises (MEs;