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Information technologies are regarded as key drivers of innovation in SMEs. However, many SMEs, particularly in the production sector, still have difficulties in utilizing these new technologies efficiently in order to foster process and product innovation. This is partly due to the fact that many SMEs dont use IT Service Management and waste many (financial and personal) resources in running basi ...

... the software product and experiences gained, by enhancing the cultural and national diversity offered by a Latvian University and an Italian University, an experienced ITC small company in Greece, a Chamber of Commerce in Poland and a Public Employment Agency in Spain (in the first year substituted by the entrepreneurial association of Aragon - Spain). KN is a development process, supported by a ...