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BIg Speech data analytics for cONtact centres (BISON)

Start date: Jan 1, 2015, End date: Dec 31, 2017,

Contact centers (CC) are an important business for Europe: 35,000 contact centers generate 3.2 Million jobs (~1% of Europe’s active population). A typical CC produces a wealth of multilingual spoken data that is nowadays mined by humans (CC agents and supervisors) or by rudimentary technical means.BISON consortium plans to bring significant innovations in three areas: (1) basic speech data mining ...
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