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...r on the insurance of natural and man-made disasters) and favouring the regulatory approach already undertaken by several European countries; and Test the adoption of innovative financial instruments (e.g. impact investment) as novel adaptation solutions. Expected results: The main expected result is an increased adaptation capability of enterprises (specifically SMEs) and public administratio ...

Improving customer support across Europe : The Project has developed a model of customer support that brings a number of environments together that would not normally interact. It has set up a help desk which can be used for all manner of public services. This project started in 2002 and lasted 28 months.