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Passenger service platform specifications for an enhanced multi-modal transport eco-system including Mobility as a Service (MaaS) - S2R-CFM-IP4-01-2018
Deadline: Apr 24, 2018  

 Mobile technology
 Clean Transport
 Internet of Things (IoT)

Specific Challenges:

The topic addresses two IP4 Research and Innovation areas described in the S2R Master Plan: the “Multimodal Travel Services” (TD4.2 and TD4.3) and the “Customer Experience Applications” (TD4.4 and TD4.5). Previous research activities focussed on co-modal journeys using the main transport modes such as airways, railways, coach and ferry, and the related business rules. This action must enhance and complement the set of passenger services, integrating other transport modes and their related business rules and more specifically must answer the following challenges:

  •   Integrate a compatible approach to including Mobility as a Service (MaaS).

  •   Integrate On-Demand Transport modes (in addition to the modes already addressed: scheduled modes, shared transport modes, some aspects of the personal transport modes) covering the following main aspects: shopping, booking, ticketing, trip-tracking, settlement services, and after- sales/re-accommodation services.

  •   Validate the entitlement of the traveller throughout the multimodal transportation networks, providing downward compatibility to existing legacy systems for operators joining the eco-system, supporting different payment schemas (pay-as-you-go, card-centric, account-based) and promoting front-end technologies such as NFC (Near Field Communication), EMV (EuroCard MasterCard and Visa) and the use of smartphone.

  •   Complement the current end-to-end processes focused on a single adult passenger, by integrating Multi User Travel and Group Travel.

  •   Validate the potential contributions of the most up-to-date technologies of human-machine interfaces for innovative traveller experiences and services.

  •   Complement the activities already started in previous projects on Business Model/ Contractual requirements/specifications, with respect to Intermodal Travel.

  •   Ensure continuity by addressing the reuse of all technology contributions developed within the past and current projects falling into IP4 environment, further listed in the present document.



The action will develop new features starting from the previous business application projects dedicated to TD4.2 Travel Shopping, TD4.3 Booking & Ticketing, TD4.4 Trip Tracking, TD4.5 Travel Companion, and will prepare the inputs for the second release of the IP4-ITD7 demonstration project, scheduled for end of 2020.

In order to address the challenges described above, the proposals should address all the following work streams, in line with the S2R MAAP:

  •   Adopt the IP4 engineering guidelines produced by ITD7 to guarantee the IP4 continuity

  •   Integrate adequate mechanisms in the IP4 eco-system to take into account the Mobility as a

    Service (MaaS)

  •   Develop On-Demand Transport mode(s) aspects, for demand driven public transport and self-driving vehicles

  •   Develop Shared Transport modes aspects (e.g. shared Car Rides)

  •   Integrate Multi-User and Group Travel aspects with enhanced customer management.

  •   Complete contractual and business agreement specifications for Inter-modal travel (with a single contract for several transport legs)

The action must also address all the following aspects impacting specific TDs:

  •  TD2 – Travel Shopping
    o Develop Complementary Services (e.g. additional luggage, extra seat, change of the ticket class), from a Shopping perspective, to an already existing itinerary / booked offer
    o Developing additional services for demand driven transportation including planning and disposition capabilities
  •  TD3 – Booking and Ticketing (and settlement)
    o Develop Complementary Services for the booking, ticketing, settlement and after-sales to an existing itinerary / booked offer
    o Provide customer management functionalities for after sales transactions that trigger cancellation, refund, exchange, and where necessary, semi-automated re- accommodation
    o New validation schemes, using new front-end equipment optimizing equipment maintenance and supervision
  •  TD4 –Trip Tracker
    o Advanced Tracking Services for new modes (e.g. demand driven transport, ride sharing) taking into account alternative source of data and events
    o Better Prognosis of Expected Time of Arrival (ETA) including real-time operational information
  •  TD5 – Travel Companion
    o Capabilities of sharing data with other stakeholders
  •   Other users / travellers, e.g. to be informed about their journey (planned and tracked)

  •   Operators, e.g. for a (semi) automated complaint management
    o Make the traveller experience more adaptive to the context evolution by using new technologies:

  •   to gather information about the user (e.g. better indoor positioning, deeper integration with cloud services)

  •   to communicate information to the user (e.g. augmented reality glasses, Internet of Things devices)
    o Management of entitlements: storage, retrieve, security and fraud prevention, allowing tapping and validation using the travel companion.

The action is expected to reach TRL up to 6.
The action stemming from this topic will also be complementary to actions carried out within the following topics:

  • -  S2R-CFM-IP4-01-2015: CO-modal journey re-ACcommodation on associated Travel serVices (Co-Active)

  • -  S2R-CFM-IP4-02-2015: Advanced Travel Companion and Tracking Services (ATTRAcKTIVE)

  • -  S2R-CFM-IP4-01-2017: Connecting and Analysing the Digital Transport Ecosystem (CONNECTIVE)

  • -  S2R-CFM-IP4-02-2017: COHErent Setup and Demonstration of Integrated Travel SerVices (COHESIVE)

As specified in section 2.3.1 of S2R AWP for 2018, in order to facilitate the contribution to the achievement of S2R objectives, the options regarding 'complementary grants' of the S2R Model Grant Agreement and the provisions therein, including with regard to additional access rights to background and results for the purposes of the complementary grant(s), will be enabled in the corresponding S2R Grant Agreements.

The planned activities of the action should take into account the revised MAAP part A.


Expected Impact:

The most significant benefit of the present Action will be the integration in the urban area thanks to the MaaS approach and complete multimodal and customer-centric services for co-modal journey covering all categories of transport mode: Scheduled, Shared, Private, and On-Demand (long distance and urban).

The action will benefit to the travellers but also to the transport actors. The level and the coverage of the services provided to the travellers will be increased with more modes, extensive set of services in the different TDs, up to date technologies to interact with the user: traveling will become more easy, efficient and pleasant and therefore should indirectly increase the number of travellers. Moreover, thanks to the enriched set of services accessible on the “web of transport”, every transport actor can get an unprecedented visibility on the market place for its co-modal travel offer.

Specific metrics and methods to measure and achieve impacts should be included in the proposals, with the objective to achieve by the end of the S2R Programme the quantitative and qualitative targets defined in the S2R MAAP related to TD4.1 and TD4.6 in line with the relative planning and budget.

Expected Type of Action: Innovation Action

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