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Service Delivery & Service Level Management in Grid Infrastructures (gSLM)
Start date: Sep 1, 2010, End date: Aug 31, 2012,
Service Level Management (SLM) is considered a vital discipline in the management of today's information technology infrastructures. The widespread and commonly approved international standard for IT Service Management, ISO/IEC 20000, describes the objective of Service Level Management as follows: To define, agree, record and manage levels of service. All of these aspects are crucial when bringing ...
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