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In line with the Dutch Government's 'employability agenda', this project will set up an international pilot programme to assess and certify key competencies for the lower levels of vocational work. Led by a consortium of Dutch vocational training organisations, the project will interview companies in the partner countries, to analyse the required competence structure of trade union representative ...

XENOPHON II will design and introduce a series of procedures, manuals and standards with regard to the development of a competence-based, European certification system in the field of customer services within the Telecommunications Industry.Building upon work undergone in the previously funded Leonardo da Vinci project 'XENOPHON', this new phase will focus upon the implementation and further expan ...