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Background The recent increase in the frequency of extreme weather events has shown that the capability of public administration bodies in terms of prevention and management of emergencies is limited. At the same time, SMEs often do not have adequate skills in risk assessment and risk management. Even if a risk management plan does exist, weather events ...

Improving customer support across Europe : The Project has developed a model of customer support that brings a number of environments together that would not normally interact. It has set up a help desk which can be used for all manner of public services. This project started in 2002 and lasted 28 months.