CONS-ADR-2020

Deadline: Jun 30, 2020  
CALL EXPIRED

The aim of the call is to facilitate the access of consumers to alternative dispute resolution (ADR) schemes compliant with Directive 2013/11/EU including through measures for vulnerable consumers, developing the networking of national alternative dispute resolution entities, promoting monitoring activities on the functioning and the effectiveness of dispute resolution mechanisms.

The expected results are that ADR bodies become more accessible to the consumers, including in the cross-border context, and improve their operational capacity in resolving consumer disputes.